Three things to fix this week, from the reviews you haven't read.

Every Monday, we read your reviews and send back three small things worth doing before Saturday.

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A worked example

From a 2-star Friday to three things you'll actually do.

what came in

Google · Marcus D.★★★★★2 days ago

“Came in for date night on a Friday around 8pm. Took 15 minutes to get menus and our server seemed overwhelmed. Food was actually good when it finally came, but my wife’s entrée arrived without the side of polenta we ordered. Nobody came back to check on us. We like this place and wanted to love it — just felt rushed and forgotten.

Friday, 8:47pm · 2 other reviews this month mention slow Friday service.

what we'd do

three patterns —

1.
Stagger Friday 7–9pm tables by 10 minutes
2.
Add a ticket-accuracy check at the pass
3.
Send Marcus a personal reply + $25 card

Written like a friend.

Plain English, specific to your place. No score-out-of-100 to decode.

Three things, not thirty.

Whatever matters most this week. Small enough to do before Saturday’s first seating.

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