VOL. 01 · FOR INDEPENDENT RESTAURANTS

Three things to fix this week, from the reviews you haven't read.

Every Sunday morning, we read your week of Google and Yelp reviews and email you back three small things worth doing before Saturday.

free while we're in early access — no dashboards, promise
A worked example

From a 2-star Friday to three things you'll actually do.

what came in
Google · Marcus D.★★★★★2 days ago

“Came in for date night on a Friday around 8pm. Took 15 minutes to get menus and our server seemed overwhelmed. Food was actually good when it finally came, but my wife’s entrée arrived without the side of polenta we ordered. Nobody came back to check on us. We like this place and wanted to love it — just felt rushed and forgotten.

Friday, 8:47pm · 2 other reviews this month mention slow Friday service.
what we'd do

Friday dinner rush is cracking — guests feel rushed and forgotten, with service pacing and order accuracy slipping after 8pm. The food itself is landing well.

try this week —
  • 1.
    Stagger Friday 7–9pm tables by 10 minutes
    One extra host touch during seating buys your server room to breathe. Three reviews in the last 30 days point to the same window.
  • 2.
    Add a ticket-accuracy check at the pass
    Missing sides show up in 4 recent reviews. Have the expo read back modifiers before plates leave — takes 8 seconds per ticket.
  • 3.
    Send Marcus a personal reply + $25 card
    He said “we wanted to love it” — that’s a regular who slipped. Draft a short, specific reply referencing the polenta.
01

Written like a friend.

Plain English, specific to your place. No sentiment scores, no charts that need explaining.

02

Three things, not thirty.

Whatever matters most this week. Small enough to do before Saturday’s first seating.

03

Lives in your inbox.

No login to remember. No app to open. Sundays at 8am, that’s it.

Pour the coffee. We'll read the reviews.

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